Data Security

Last Updated: March 2026

At FlowBots AI, data security is foundational to everything we build and deliver. We understand that when you entrust us with your business processes, data, and systems, you need confidence that your information is protected by rigorous, continuously validated security measures. This page outlines our comprehensive approach to safeguarding your data.

SOC 2 Type II Annual Audits

FlowBots AI undergoes annual SOC 2 Type II audits conducted by independent third-party auditors. Unlike SOC 2 Type I, which evaluates controls at a single point in time, Type II examines the operating effectiveness of our security controls over a sustained period (typically 12 months). Our audit scope includes:

• Security: Protection of systems and data against unauthorized access, both physical and logical.
• Availability: Accessibility of systems as stipulated by service level agreements and contracts.
• Processing Integrity: Completeness, validity, accuracy, and timeliness of system processing.
• Confidentiality: Protection of information designated as confidential throughout its lifecycle.
• Privacy: Collection, use, retention, disclosure, and disposal of personal information in accordance with our commitments and applicable regulations.

Our most recent SOC 2 Type II report is available to prospective and current clients under a non-disclosure agreement. Contact us to request a copy.

Access Control & Identity Management

We enforce strict access controls to ensure that only authorized individuals can access client data and systems:

• Role-Based Access Control (RBAC): Every team member is assigned permissions based strictly on their role and the principle of least privilege. No one has access to data or systems beyond what is required for their specific responsibilities.
• Quarterly Access Reviews: We conduct comprehensive access reviews every quarter. Managers verify that each team member’s access rights remain appropriate for their current role. Unnecessary permissions are revoked immediately.
• 24-Hour Revocation on Departure: When a team member leaves the organization or changes roles, all access is revoked within 24 hours. This includes application access, VPN credentials, email accounts, code repositories, and physical access badges.
• Multi-Factor Authentication (MFA): MFA is mandatory for all systems that handle client data, administrative interfaces, cloud infrastructure, and code repositories.
• Privileged Access Management: Administrative and root-level access is tightly controlled, monitored, and audited. Privileged credentials are rotated regularly and accessed only through secure vaults.

Infrastructure Security

Our infrastructure is designed with multiple layers of defense to protect against both external threats and internal risks:

• DDoS Protection: We deploy enterprise-grade DDoS mitigation at the network edge, capable of absorbing and filtering volumetric, protocol, and application-layer attacks before they reach our infrastructure.
• Network Segmentation: Our network architecture uses segmentation to isolate client environments, development systems, and internal operations. Firewalls and access control lists enforce strict traffic rules between segments.
• Daily Backups with Geographic Redundancy: All client data is backed up daily. Backups are encrypted and stored in geographically separate data centers to protect against regional disasters. We regularly test backup restoration procedures to ensure recovery readiness.
• Encryption Everywhere: Data is encrypted in transit using TLS 1.2+ and at rest using AES-256. Database connections, API calls, and internal service communications are all encrypted.
• Intrusion Detection & Prevention: We operate continuous intrusion detection and prevention systems (IDS/IPS) that monitor network traffic for suspicious activity and automatically block known attack patterns.
• Vulnerability Management: Regular vulnerability scans and annual penetration tests are conducted by qualified security professionals. Critical vulnerabilities are remediated within 24 hours; high-severity issues within 72 hours.

Incident Response

FlowBots AI maintains a documented, tested incident response plan with the following commitments:

• Detection Within 1 Hour: Our security monitoring systems are designed to detect and alert on potential security incidents within one hour of occurrence. We use a combination of automated alerting, log analysis, and anomaly detection.
• Client Notification Within 24 Hours: If an incident affects or potentially affects client data, we commit to notifying the impacted client within 24 hours of confirmed detection. Notifications include a description of the incident, data potentially affected, containment actions taken, and ongoing remediation steps.
• Containment & Eradication: Our incident response team follows established playbooks to contain threats, eradicate the root cause, and restore normal operations as quickly as possible.
• Post-Incident Review: Every security incident is followed by a thorough post-mortem analysis. Findings are documented, root causes are identified, and corrective actions are implemented to prevent recurrence.
• Regular Drills: We conduct incident response tabletop exercises and simulations at least twice per year to ensure our team is prepared and our playbooks are current.

Vendor Security Requirements

We hold our vendors and subprocessors to the same high standards we maintain internally:

• All vendors that process or store client data must demonstrate SOC 2, ISO 27001, or equivalent security certification.
• Vendor security assessments are conducted before onboarding and reviewed annually thereafter.
• Data processing agreements are executed with all vendors that handle personal data or client information.
• Vendors are required to notify us of security incidents within 24 hours.
• We maintain a current inventory of all subprocessors and make it available to clients upon request.

Physical Security

Our cloud infrastructure is hosted in data centers that maintain SOC 2 and ISO 27001 certifications with 24/7 physical security, biometric access controls, video surveillance, and environmental protections. FlowBots AI team members working remotely are required to follow our remote work security policy, including encrypted devices, secure networks, and locked-screen policies.

Contact Our Security Team

To report a security concern, request our SOC 2 report, or learn more about our security practices:

FlowBots AI. Security Team
Email: security@flowbots.ai
Website: https://flowbots.ai